Support

Questions about Shoe Lab or the book? Email support@ttiarts.com and we'll reply as soon as we can, usually within two business days.

Is Shoe Lab real-money gambling?

No. Shoe Lab uses play chips only. You can't bet, win or withdraw real money in the app.

How do I restore Shoe Lab Plus on a new phone?

Sign in with the same Apple or Google account you bought it with, open the menu, and tap Unlock Plus. The store recognizes your purchase at no extra charge.

How do I start over?

Open the menu, go to the Session tab and choose Start a new session. To clear your whole history, reset the bankroll ledger in the same tab.

Where is my data kept?

On your device only. See the privacy policy for details.

When I write, what helps?

Tell us your phone model, whether you use Shoe Lab or Shoe Lab Plus, and what you were doing when the problem happened. A screenshot helps too.